Return Policy

At foo-young.com, we take pride in delivering high-quality food and beverage products. Due to the perishable nature of many of our items, we follow strict guidelines for returns to ensure product safety and hygiene.

1. Perishable Items – No Returns Accepted

For health and safety reasons, we do not accept returns on perishable items such as:

  • Beverages

  • Dried fruits

  • Condiments

  • Tea and herbal infusions

  • Any food product with an expiration date

Once these items are delivered, they cannot be returned, even if unopened.

2. Non-Perishable Items

For non-perishable, sealed items (e.g., accessories, utensils, merchandise), returns may be accepted within 7 days of delivery, provided:

  • The item is unused and unopened

  • The packaging is intact

  • Proof of purchase is provided

Please contact our customer service team before sending anything back.

3. Damaged or Incorrect Items

If you receive:

  • A damaged product

  • An incorrect item (wrong product, flavor, or quantity)

Please contact us within 3 days of receiving the order. Include:

  • Your order number

  • Photos of the product and packaging

  • A description of the issue

We will evaluate the situation and offer a replacement or refund where appropriate.

4. Return Shipping

  • For approved returns of non-perishable items, the customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

  • We recommend using a trackable shipping method.

5. How to Request a Return

To request a return, please email us at fooyoungsg@gmail.com with:

  • Your full name and order number

  • Reason for return

  • Photos, if applicable

Our support team will respond within 2 business days with next steps.

6. Final Note

We always strive to deliver excellent products and service. If you are unsatisfied with your experience, please let us know—we’re here to help.